Backup your data and perform a factory reset of the old device.

We will initiate your return or exchange by emailing you a prepaid shipping label to mail your device back.

It comes with a prepaid envelope with shipping label and a card detailing how to trade the old phone in.

You have to go online or call to get.

Head into a store.

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For me, the trade in kit came right in the box and is very clear telling you to use this label for the trade in.

Make your return or exchange with the.

Tracking is provided if you request a return box.

Learn about the at&t return period.

Both boxes had a single usps label, although they.

Then i shipped my old device with this prepaid shipping label.

Make sure you send your original device back within 30 days.

Return the device to at&t.

To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date.

They have two shipping.

Visit the at&t return policy to:

You can email to [email scrubbed]

They don't include a return label for remorse.

Learn how to return your device or accessory within 14 days and get a refund or exchange it for a new one.

Call 800. 331. 0500.

If the returned equipment is damaged due to abuse, we may add a.

If you don’t, you’ll be charged the balance on the device’s installment plan.

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Find out if your device is eligible for return or exchange.

When you trade in an eligible smartphone in good working condition within 30 days of activating your new smartphone, you may be.

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The cellophane wrap box had a ‘here is how to send your trade in’ sheet but the bubble wrap sleeve box didn’t have anything like that.

Once you move your data from your old phone to your new one, you will use the.

Give the kit to your mail carrier or drop off at a post office.

Need to receive a label.

Get refund information for a return.

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Find out the return policy, how to prepare your device, and how to.

Attach the prepaid shipping label to the return kit.